Terms & Conditions

Silver Service Limousines – Terms & conditions

Definitions:
In this agreement the following definitions apply unless the context requires otherwise
�The Company� shall mean Silver Service Limousines.
�Employee� shall have the meaning of any employee of the company, including any driver or chauffeur employed by the company or agency contracted by the Company
�Hirer� shall be deemed to be the person who has signed the hire agreement and or the person responsible for the payment of the hire
�Hire� shall mean the period for which the vehicle has been hired or has been reserved for

�Booking� shall mean a period for which the hirer has committed to the hire and the full amount of the hire has been paid
�Reservation� shall been deemed to mean a hire where a deposit has been paid to hold the date, but the full amount has not been paid.
�Vehicle� shall mean any car or limousines supplied by the company to the hirer
‘Deposit’ shall mean the amount due under the terms of this agreement to secure a reservation
‘Balance’ shall mean the amount due under the terms of this agreement, less any deposits paid.
�Party� shall have the meaning person or persons accompanying the hirer as his or her guest or invitees
�Chauffeur� shall mean the driver of the vehicle
‘Hire Charge’ shall mean the amount due at any time under the terms of this agreement

1. All deposits are NON refundable.

2. Company is not liable in the event of mechanical breakdown while on charter. In the event that the vehicle is subject to an accident or mechanical failure, or is no longer safe to drive, then the company shall endeavour to make alternative arrangements to get the hirers to their destination. The company may at its entire discretion determine the method of onward travel, alternatively the hirers may make alternative arrangements at their cost, for which no claim can be made against the company. The hirers specifically accepts that the hire is based on a best endeavours basis and therefore, no specific guarantees can be made in terms of time, reliability of the vehicle and events out of the direct control of the Chauffeur or the company.
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $200.00 for each carpet or seat burn. Sanitation fee is $250.00. Drug use is prohibited by law. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client’s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines.

3. Overtime charges will apply after the scheduled booking time this will be calculated in 15 min. incruments.This will include 5% admin fee

4. Not responsible for delays or the termination in winter caused by unsafe road conditions (i.e.. traffic, accidents, etc.).

5. Not responsible for articles left in the limousine.

6. Balances to be paid to the driver on the run date at the beginning of the run.

7. Vehicles cannot be loaded beyond seating capacity.By accepting to make this booking means that you have accepted all of these terms and conditions and the terms and conditions found on our website .All Deposits are no refundable.
Please note that the following will automatically be charged to your credit card and you will not be notified of these charges. The charges will incur a 5% fee.
overtime charges (if not paid in cash)
The balance owing (if not paid in cash).
Any damage caused to the car, only to the extent that the damage was caused by the person booking or their guests.
Unnecessary mess that is left in the car will incur cleaning charges only to the extent that the mess was
caused by the person booking or their guests.
If the driver is delayed to his next job due to having to clean the car, you will be charged accordingly.
If you wish to cancel your booking and it is less than 6 weeks away your credit card will be charged the entire
amount owing. Cancellations must be made in writing and will only be considered cancelled after you have received confirmation from us.
Please also note:
Full monies are owed for the booking for any, cancellations that are requested less than 6 weeks from the intended hire date.
Change of times and dates may (at the discretion of Silver Service) incur an added administration fee.
When bookings are made less than 6 weeks from the booking the hirer accepts the responsibility of the “No Cancellation Policy” and full charges being made to the card .
These terms and conditions should only be accepted by a person of 18 years or older. And the Credit Card Holder. In accepting this confirmation you are accepting all of the above terms and conditions.

8. Responsibility
The Hirer shall be responsible for the proper behaviour of all of the passengers and shall be primarily responsible for any damage caused to the vehicle howsoever caused. It is an express condition of the Hire that the Hirer accepts this responsibility.
The Hirer shall be fully responsible and liable for any damage caused both inside and outside the vehicle by the hirer or a member of his or her party, howsoever caused. This includes incitement or behaviour resulting in damage to the vehicle or its contents by a third party.
The Hirer holds the Company harmless of any liability for any personal or material damages arising from the conduct of his or her party.
The Company shall not be held liable or responsible for any articles left in the vehicle and the Hirer specifically indemnifies the company from any such responsibility and undertakes to advise all other persons in his or her party.

9. General Conduct
The Hirer is responsible for the general conduct and behaviour of his or her party.
The consumption of food is not permitted in any of the vehicles unless specific agreement has been made to the contrary at the time of the booking and agreed in writing.
Underage drinking is not permitted.
The Hirer accepts responsibility on behalf of the Hirer�s party for any losses of the property of the company that is provided in the limousine for the benefit or the pleasure of the passengers. This is includes, but is not limited to, glassware, CD�s, DVD�s, Video tapes and the like.

10. Safety
The Hirer accepts that the Company adopts a strict no smoking policy in all of its vehicles and that any failure to adhere to this policy will result in the immediate termination of this agreement without any refund. In addition to which, the Hirer shall be held responsible for the cost of a valet and any damage caused as a consequence of the Hirer of his or her party failing to adhere to this agreement.
It is a legal requirement that all passengers wear a seat belt where fitted. All of our vehicles are fitted with seat belts up to the maximum number of passengers allowed by law. Therefore, all passengers in the party are required to wear a seat belt. The Hirer specifically indemnifies the Company and the Chauffeur against any fines imposed as a consequence of the passengers failing to comply with this legal requirement.
The Company does not permit that taking of any illegal drugs or partaking of any illegal activities whilst in the vehicle, failure to abide by this condition will result in the immediate termination of the hire without compensation.
The Hirer expressly accepts that except in cases of an emergency, only the Chauffeur may open and close doors, this is a safety precaution to minimise the risk of accidents and damage to the vehicle. The Company will not be held responsible for accidents caused as a consequence of the Hirer or his or her party failing to adhere to this condition and the hirer accepts for responsibility for any damage to the vehicle and or any third party as a result of the Hirer or Hirer�s party failing to adhere to this condition.
The maximum number of passengers that can legally be carried in the vehicle is limited to the number of seat belts fitted, the Hirer expressly accepts this legal restriction and accepts that the chauffeur shall be required by the company to refuse to carry more than the statutory maximum. The hirer further accepts that failure to adhere to this road traffic regulation would likely result in the vehicle and its passengers being uninsured. In addition, the chauffeur and the company could be fined as a consequence. Therefore there will be no compromises on the safety issue.
Where the Hirer has asked for a child seat to be fitted, it is the responsibility of the Hirer to supply and ensure that the seat is correctly fitted before placing an infant into the seat. If the Hirer does not consider that the seat provides sufficient protection or that it is not fitted correctly, the the Hirer shall not allow the infant to travel.
Irresponsible behaviour which could give rise to damage to the Vehicle or endanger the safety of the other passengers will not be tolerated in any form. This includes, but is not restricted to; sitting on the exterior of the vehicle, hanging out of the windows, shouting abuse to other road users or pedestrians out of the window, rudeness or intolerance with the Chauffeur, misuse of the equipment, fixtures or consumable within the vehicle and wilful damage to the interior generally. Such behaviour may, at the sole discretion of the Chauffeur, the Company or its employees result in the immediate termination of the Hire without compensation. In addition, the Hirer shall be held liable and responsible for any loss, howsoever caused, by the irresponsible behaviour of his or her party.

11. Limitation of liability
The Hirer accepts and indemnifies the Company and its employees against any loss, consequential or otherwise as a result, direct or otherwise of a failure to meet time deadlines. It is entirely the responsibility of the Hirer to ensure that there is adequate time to travel to and from destinations, the Company or its employees will provide advice, but this does not form any part of a contract between the Hirer, the Hirer�s party or the Company and its Employees.
Furthermore, the Hirer indemnifies the Company against any and all claims as a result, direct or otherwise, consequential or otherwise, of a failure to arrive at the destination at the appropriate time or at all.
The Hirer expressly accepts that in car entertainment such as television screens, video and DVD equipment is provided as a courtesy and its use and/or availability does not form part of the Hire. In the event that any equipment fitted to the Vehicle malfunctions prior to or during the hire, the Company accepts no liability whatsoever and no compensation shall be provided in such instances, nor will the Company accept any claims for any form of refund.
In the event that a vehicle is subject to an accident or mechanical failure, or is no longer safe to drive, then the company shall make alternative arrangements to get the Hirer and his or her party to their destination. The company may at its entire discretion determine the method of onward travel, alternatively the Hirer, or his or her party may make alternative arrangements at their cost, for which no claim can be made against the Company. The Hirer specifically accepts that the Hire is based on a best endeavours basis and therefore, no specific guarantees can be made in terms of time, reliability of the Vehicle and events out our of the direct control of the Chauffeur or the Company.
The Company assumes no responsibility nor does it provide any guarantees whatsoever for ensuring that the Hirer arrives at his or her destination on time. It is entirely the responsibility of the Hirer to determine whether the Vehicle has been hired for a period sufficient to cover eventualities such as, but not limited to, traffic accidents, roadwork’s and peak traffic periods. In addition, the Hirer is responsible for ensuring that the Hire commences at a time which allows for such eventualities. The Company will not provide any refunds for such eventualities and any additional time over and above the Booking period shall be charged at the appropriate rate.
Where time is critical, this includes, but is not limited to Weddings, the Company recommends that the Hirer allows sufficient time to ensure that no disruption to the schedule is incurred as a result of unexpected or unavoidable delays.
Where the Company accepts responsibility whether in full or in part for a failure to perform its obligations under the terms of this contract then the extent of any liability shall be limited to the Hire Charge.
The Company reserves the right to change the specification of the vehicle at any time, provided that where the replacement vehicle is of a lesser value or specification, an appropriate adjustment is made in favour of the Hirer. The company undertakes to use its best endeavours to ensure that the Vehicle booked is the one provided for the hire.
Although the Company rarely does so, the Company reserves the right to sub-contract any Hire to a third party without reference to the Hirer, in such circumstances The Company shall be responsible for payment to the 3rd party of charges relating to the standard Hire. However, in the event that any additional services are provided, which include, but are not limited to, excess mileage, additional hours or damage to the Vehicle then the Company retains all rights to charge the Hirer

12. Payments and Deposits
To make a reservation the Hirer shall be required to pay a Deposit when making a reservation. The hirer may cancel up to 6 weeks prior to the booking and receive a full refund less deposits and admin charges. However, in the case of weddings and Special Events the period during which the hirer can cancel and receive a refund is extended to 8 Weeks, less deposits or 40% whichever is the greater.
The Hirer may elect to pay the full amount of the Hire at the time of making the reservation in order to confirm the booking. However, the Hirer accepts that once a booking is made to confirm the Hire, no refunds will be provided for any reasons whatsoever. That notwithstanding, the Company will consider at its sole discretion, claims for a partial refund where it can be demonstrated that the circumstances could not be seen by the Hirer and provided, in any event, that the cancellation or claim for a partial refund is at least 28 days prior to the date of the confirmed hire. In the case of weddings and special events hires, no refunds will be provided where the cancellation takes place less than 8 weeks from the date of the booking. In all cases where a cancellation is permitted, any refund will be provided after the deduction of administration charges for $50 or 20% which ever is greater for standard hires or $150 or 40% whichever is greater for wedding and Special Events hires.
The Company will not under any circumstances whatsoever, complete a hire where payment has not cleared on the due date, or in any event on the date of the hire. Cash paid must be paid at the commencement of hire and the client needs to sign the trip sheet in the possession of the driver

13. Additional charges
Time permitting; the Chauffeur may be willing to collect additional passengers, subject to the maximum that the Vehicle can carry, at alternative locations. However, any additional mileage or time shall be charged to the Hirer. Whilst the chauffeur will attempt to accommodate any last minute changes, the final decision will remain with the chauffeur and the hirer expressly accepts this arrangement.
In the event that the time or location of the hire is changed prior to the booking or at the time of the booking, the company expressly reserves the right to make any additional charges and to set such charges against the hirer�s deposit or credit card. Such charges will consist of an excess mileage charge and where the hire is extended beyond the agreed hire period, an hourly rate for each hour or part thereof. It is the Hirers responsibility to confirm with the Company or the Chauffeur current charges for additional hours and excess mileage, any failure to do so will not derogate the Hirers responsibility to pay the charges.
Where a Hire extends beyond the period of the Booking for whatever reason including, but not limited to traffic jams, accidents and diversions, the Hirer accepts that this additional time and mileage shall be charged to the Hirer’s account.
In the event that the Vehicle has been left in an unreasonable condition by the Hirer or his or her party, then the Company reserves the right to charge for the cost of a valet. Such circumstances that could give rise to this charge include, but are not limited to; spillage of food or drinks and illness. The minimum cost of a valet is $185, but this amount could increase dependant on the consequential damage. The responsibility for reimbursement of such cost is that of the Hirer.

Additional charge of 5% being for credit card transactions and administration fees will be charged on any and all charges paid via credit card.

14. Other conditions
In the event that the Hirer is a business then that Company shall assume the responsibility of the Hirer and will be bound to advise the party or passengers of the terms and conditions of this Hire.
If any term or condition is found to be invalid for any reason whatsoever this shall not deem this agreement to be invalid and all other terms shall remain in force.
The Company may at its entire discretion refuse any Hire without explanation or reason.
Changes to cars, times or dates may incur a fee at the discretion of Silver Service Limousines.�

Please also note:

All figures quoted on this website are in Australian Dollars and are subject to the terms and conditions above and subject to change without notice.
All online payments are processed by a third party specialist supplier. This means that we never keep your payment details on our servers and they are protected by the highest level of security available.
When bookings are made less than 6 weeks from the booking the hirer accepts the responsibility of the “No Cancellation Policy” and full charges being made to the card .
These terms and conditions should only be accepted by a person of 18 years or older.
And the Credit Card Holder.
Silver Service Limousines reserves the right to cancel the booking at any time, for any reason and limits its liability to the monies paid if it chooses to do so.
Security
Our payment page links to an external website that has a QuickSSL� Premium Digital Security Certificate supplied by GeoTrust, a very well renowned website security group.
When you are requested to input any personal details such as contacts, credit card etc, the web page is encoded with 128 bit encryption. This process of encryption takes the information that you supply and converts it to tiny bits of undecipherable data that is then transmitted over the internet and decrypted at its destination. This encoded data is unable to be read as information as it travels over the internet.
This service is sealed and insured by Geotrust and provides you with the highest form of security available.

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